European High Street Retailer

Client requests confidentiality

Triform has been supplying this company since 2003 under print management for all their operational print, support products and multiple marketing campaigns. The contract has recently been extended until 2012.

When we first became involved with this company it was immediately clear that the benefits of print management would deliver significant hard and soft cost savings, including a substantial improvement in the fulfilment rates and overall services levels.

Problem

• Poor services to stores – 52% fulfilment rates
• Utilising 10,000sq ft of prime warehouse
• High levels of obsolescence
• Constant stock out position
• Cash flow 6 – 12 months stock
• No measured reporting
• Too many suppliers – no benchmarking
• No brand management

Solution

• Fulfilment levels – 99.6% since 2004
• Utilising Triform PM warehouse/staff
• Minimal obsolescence
• No stock out position
• Stockholding reduced to max of 3 months
• Comprehensive management reporting
• Continual benchmarking process
• Corporate image management

Positive feedback from our client

• Supply chain visibility at all levels
• Client resources reduced by 50%
• Reduced £750k stock holding to zero
• Improved cash flow
• Supplier base rationalised by over 80%
• Provided systems where none existed before
• Positive stock management at store level
• Complete turnaround in morale at all 700+ stores
• Key component in disaster recovery program
• Reports received increased control

“Triform has delivered significant cost savings through effective purchasing, product evaluation, re-engineering and effective stock management.”

Group Procurement Manager